About Us
Crossroads Insurance Recovery Advocates is a Houston-based public adjusting firm that represents homeowners and businesses in complex insurance claims
Recent reviews
Mario Rodriguez
“on September 15, my homewas damagedby a fire. The fire department respond promptly and spent several hours ensuring everything was safe. Shortly numerous contractors approached me, offering to repair my home and negotiate with the insurance company. I received many business card, but when I met ,Myke McClaflin from CrossRoads Insurance Recovery his approach stood out. He spoke honestly and clearly. Next day I met Dale Terry, Mykes manager, he was extremely knowledgeable, transparent and positive about the process. Barry Gonzalves kept informed”
Sahar
“Meeting Dale (Dale Terry) was truly a moment of divine timing. I was at Home Depot, just trying to pick up supplies and figure out how to handle the flooding situation at home, and he happened to be right behind me in line. He came to rescue on a weekend and helped us understand exactly what to do, offering his time and expertise with no expectations at all. He mentioned he was simply following his Christian belief in helping others, and that kind of genuine kindness is incredibly rare. He isn't just good at his job he is one of the best: professional, knowledgeable, and deeply experienced. It’s not easy to find someone who’s not only exceptional at what they do but also such a genuinely good person with a kind heart and true integrity. We feel so lucky and blessed to have met him and can’t recommend Dale highly enough”
Steven Lengyel
“I called late in the afternoon, no one answered, so I selected Mr. Terry's extension. He answered the phone during a board meeting. At first he asked if he could call me back but instead stepped out of his meeting to speak with me. I explained an issue I was having with a clients insurance with a roof claim. He was honest regarding the issue at hand and gave me recommendations on who I can turn to next. Next time I need a public adjuster that specializes in fire. Honesty these days is hard to come buy and Mr. Terry is as straight as they come. I Highly recommend.”
Loay Almalaieka
“A Lifeline When I Needed It Most After Hurricane Beryl tore through my home, I found myself overwhelmed, with no understanding of the insurance process or even what a public adjuster was. It was during that moment, when everything seemed uncertain, that Dale Terry, then CEO of Crossroads, and his son John Terry, now CEO, approached me. They did not pressure, scare, or oversell. Instead, they calmly explained what they do, how they could help, and most importantly, why I could trust them. Crossroads is that rare kind of company, large enough to deliver professional results, but still a tight-knit, family business where you can speak directly to the founders. In a crisis, that kind of access is invaluable. Once I signed, they assigned Al Alfredo to my case, a senior technical expert who not only knew every detail of the claims and construction world, but also took the time to walk me through it with clarity and patience. But what truly sets Crossroads apart is their character. Every single person I dealt with operated with integrity and compassion. Maddie Ludwig, who managed the financial aspects of my account, was consistently honest, responsive, and efficient. There was never a moment I felt left in the dark. In one of the hardest chapters of my life, Crossroads brought not just professionalism, but dignity and humanity. I’m grateful beyond words.”
Donald Gibeaut
“Savanna from Crossroads is our content adjuster. We would not had received 1/3 of our settlement that we did from our insurance had it not been for the great support we received. Savanna is a very good person who was like a tornado listing everything in our home. She discovered things we did not even know we had. She had good patience with us in assigning age and condition to our thousands of items. She negotiate and pestered the insurance adjuster to keep our claim moving and communication was outstanding. In the end Savanna justified us hiring an independent adjuster and we just enjoyed working with her on in addition. We highly recommend Savanna and Crossroads.”