CastleUp Experience Centre

“I was extremely impressed with the customer service of this furniture store. We purchased a table online and the communication for delivery was amazing! Even though when we received the table, it did not necessarily blend with our current floors they were more than happy to help and gave us an option to exchange for a reasonable fee, considering the long distance delivery (to Ottawa). Thank you for providing amazing customer service!”

“I had such a wonderful experience with the Castle Up team, especially Sammi and Zoe. Both were incredibly professional, kind, accommodating, and genuinely easy to work with throughout the entire process. I purchased a Nectar mattress, Tempur-Pedic pillows, and Fusion mattress and pillow protectors to complete my custom bed. We originally intend for this room to eventually become a guest/kids’ room, but for now I’ve been using it myself, and I have to say, my sleep has been absolutely perfect for the first time ever! Sammi went above and beyond to help me secure the best pricing I could find in the market, and she was extremely responsive and helpful in keeping me updated throughout the delivery process. Zoe was equally lovely and a pleasure to deal with. Overall, I had a fantastic and very pleasant experience with Castle Up. The pricing was unbeatable, the quality was top-notch, and the customer service was exceptional. I would highly recommend Castle Up to anyone looking for quality furniture and home furnishings at great prices with exceptional customer care. I will definitely be returning for future purchases! Thank you so much, Sammi & Zoe! ❤️”

“I purchased the Burkhaus EXT Dining Room Set with Arm Chairs in Dark Brown from Castle Up, and I am absolutely IN LOVE with my dining room set! What makes this experience even crazier is that I purchased the entire set without ever seeing it in person first. Anyone who knows me knows that is something I would NEVER normally do — and honestly, I wouldn't recommend blindly purchasing furniture either! But in this situation, I felt comfortable taking that chance because of one phenomenal individual: Sammie (and I apologize if I spelled your name incorrectly!). From our very first conversation until the day my furniture was delivered, Sammie was absolutely amazing. The phone calls, messages, follow-ups and communication in between were above and beyond anything I expected. She never made me feel like I was simply another customer or another sale. She genuinely cared about making sure I was comfortable with my purchase and happy with my decision. I am not someone who trusts people blindly, especially when making a purchase like this, but the level of customer service I received completely put me at ease. And when my dining set finally arrived, I couldn't have been happier. It is beautiful! I can personally say that Castle Up did not take advantage of the trust I placed in them. Quite the opposite — they treated me like family. The level of customer service I received was truly outstanding, and after this experience, Castle Up is a place I would feel completely comfortable trusting and recommending to others. Thank you so much, Sammie, for everything you did from beginning to end. You made what could have been a very nerve-racking purchase into an amazing experience, and I absolutely love my new dining room set! ❤️”

“After the fire incident in our bldg where everyone was displaced, I thought to have my sofa set replaced. I have contacted a few stores that offer custom-made sofa set, be a Canadian or international-made. I decided to work with CastleUp. From the first contact, I felt that the agent was willing to help, from choosing the fabric to delivery. The specs we agreed upon were all executed. She does not want me to mention her name but she was great to deal with. Thanks, S for finishing the order with a seamless service and the quality of my sofa set exceeded my expectations. The price is lower than what the quality demands. She will work with your budget. There is also a longer warranty period because it’s Canadian-made. If I were to buy a new place that requires furniture for living and dining rooms, I will not hesitate to order from them again. I highly recommend CastleUp. They were able to deliver my orders as they promised-5 to 6 weeks. I am very pleased. Quality of the Products- remarkable, Client Service and Experience- excellent, Delivery - professional and courteous.”

“I recently received my Castleup items, and I am absolutely delighted. The chairs are simply incredible! The quality is truly outstanding—clearly a step above other products in the same price range. I have completely fallen in love with them. My bedroom looks absolutely beautiful! The products are of exquisite quality, far beyond my expectations. The value for money is exceptional—the items are significantly more affordable compared to similar products on the market, without compromising on quality. The after-sales service is also impeccable. The team handled the complete installation of my 6-piece bedroom set, saving me from spending hours trying to understand complex instructions and assembling everything myself over several days. I truly appreciated this professional and efficient support. I highly recommend this brand to anyone looking for quality and satisfaction. You will enjoy an outstanding experience, with products that go far beyond expectations for the price paid. Finally, I would like to highlight the customer service, especially Tina, who assisted me over the phone. She is always professional, pleasant, cheerful, and truly attentive to customer needs. She provides realistic and effective solutions. She is a true gem, and I have come to consider her a friend, even though our interactions have only been over the phone. In summary, Castleup has my full admiration, trust, and appreciation. Thank you for your high-quality products, excellent customer care, attentive service, and flawless delivery. You truly deliver satisfaction to your customers.”