“Your receptionist was not friendly and was a bit standoffish. Certainly she was not glad to see me. I felt like I was an intruder. And so, she was quick to dispose of me when she found out I owasn't building a commercial building. Even if I am building a residence today, will I look favorably on Harvard • Jolly when I build my commercial project? No. Because of that receptionist who made me feel like a tiny little ant. When someone enters a business intending to spend money, he expects to be greeted with honor. Why don't you get Susan enrolled in the Dale Carnegie course, so she can learn how to welcome people with a smile.”